Refund policy
Refund & Exchange Policy
Last Updated: July 2026
At Abidaz, customer satisfaction is important to us. Please read our Refund & Exchange Policy carefully before making a purchase.
Exchange Policy
We offer exchanges only. We do not provide refunds under any circumstances.
If you receive a product that is damaged, defective, or incorrect, you may request an exchange.
Eligible for Exchange
You can request an exchange if:
-
The item arrives damaged during shipping.
-
You receive the wrong product.
-
The product has a manufacturing defect.
To be eligible:
-
Contact us within 24 hours of receiving your order.
-
Provide your order number, clear photos, and an unboxing video showing the issue.
-
The product must be unused, in its original packaging, and with all accessories included.
Once your request is approved, we will arrange an exchange for the same product or a replacement of equal value if the original item is unavailable.
No Refund Policy
We do not offer refunds for any orders.
Refund requests due to the following reasons will not be accepted:
-
Change of mind
-
Ordered by mistake
-
No longer needed
-
Found a lower price elsewhere
-
Personal preference regarding color, size, or design (unless the wrong item was sent)
Non-Exchangeable Items
Exchange requests will not be accepted if:
-
The product has been used, damaged by the customer, or altered.
-
The request is made after 24 hours of delivery.
-
The product is returned without its original packaging or accessories.
-
No proof of damage (photos or unboxing video) is provided.
Contact Us
If you have any questions or need to request an exchange, please contact us:
Abidaz
Phone: +92-325-6892618
Email: Abidazstore@gmail.com
We aim to respond to all exchange requests within 1–2 business days. Thank you for shopping with Abidaz.